Privacy Policy

1. Information We Collect

When you submit an enquiry through this website, we collect the personal information you provide in the enquiry form. This may include:

• your full name
• phone number
• email address
• suburb or property location
• details about the service you are enquiring about
• service type
• property type
• urgency
• preferred contact method
• details you provide in the job description or conditional form fields
• any other information you choose to include in your enquiry

We do not collect payment information. We do not require you to create an account.

We may also collect basic technical information such as form submission details, submission time, page source, spam-prevention data, and basic website usage information.

2. Why We Collect This Information

We collect your information for the following purposes:

• to receive and process your service enquiry
• to assess the type of help you are seeking
• to determine whether your enquiry may be suitable for referral to a relevant local operator
• to allow a relevant local operator to contact you about pricing, availability, or service options where appropriate
• to respond to your enquiry directly if appropriate
• to maintain records of enquiries
• to improve the website, forms, and enquiry process
• to protect the website from spam, misuse, or technical issues
• to comply with legal or regulatory obligations where required

3. Sharing With Local Operators

This website operates as an enquiry and referral service.

When you submit an enquiry, your details may be reviewed and, where appropriate, shared with one or more relevant local operators who may be able to assist with your job.

This may include operators or service providers in or around Wollongong and the Illawarra who provide services related to liquid waste, including grease trap cleaning, septic tank pump-outs, and liquid waste removal.

Information shared may include your name, contact details, location, service type, urgency, and job description.

This is disclosed in the consent checkbox on the enquiry form, which you are required to agree to before submitting.

We only share your enquiry with operators for the purpose of responding to your specific job. We do not sell your personal information to third parties for unrelated marketing purposes.

4. No Unrelated Sale of Information

We do not sell, rent, or trade your personal information to third parties for unrelated marketing or any purpose unrelated to processing your service enquiry.

Your information may be shared with relevant local operators only as described in this Privacy Policy.

5. How Your Information Is Stored

Enquiry submissions may be processed and stored using third-party tools such as:

• website hosting platforms
• form processing services
• email systems
• spreadsheets
• analytics tools
• spam-prevention tools
• customer enquiry management tools

Some of these tools may store or process information on servers located outside Australia.

By submitting an enquiry, you acknowledge that your information may be transferred to and stored using third-party systems, including systems located outside Australia.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. How Long We Keep Your Information

We retain enquiry submissions for a reasonable period to process enquiries, manage referrals, maintain records, assess service quality, resolve issues, and administer the website.

Enquiry data is generally retained for up to 12 months, unless a longer period is reasonably required for legal, administrative, record-keeping, dispute-resolution, or business purposes.

Information may be deleted or de-identified when it is no longer required.

7. Cookies and Analytics

This website may use basic cookies, hosting logs, analytics tools, form tracking, or spam-prevention tools to understand website usage, measure performance, protect forms from spam, and improve the site.

These tools may collect information such as:

• pages visited
• approximate location
• device and browser type
• referral source
• form interaction data
• date and time of visit
• technical log data

If additional analytics or tracking tools are added or changed, this Privacy Policy may be updated.

8. Access and Correction

You may request access to the personal information we hold about you.

If any information we hold is inaccurate, incomplete, or out of date, you may request that it be corrected.

To make an access or correction request, contact us using the contact method provided on this website.

We may need to verify your identity before responding to a request.

We will respond to access and correction requests within a reasonable timeframe. In some circumstances, we may be unable to provide access, including where doing so would unreasonably affect another person's privacy or where access is restricted by law.

9. Deleting Your Information

You may request that we delete the personal information we hold about you.

We will take reasonable steps to delete or de-identify your information unless we need to retain it for legal, administrative, record-keeping, dispute-resolution, or business purposes.

If your information has already been shared with a third-party operator, you may also need to contact that operator directly about their handling of your information.

10. Third-Party Operators

When your enquiry is passed to a local operator, that operator is responsible for handling your information in connection with your service request.

We are not responsible for the privacy practices of third-party operators who receive your enquiry, except to the extent required by law.

We recommend reviewing the privacy practices of any operator you choose to engage.

11. Urgent Enquiries

This website should not be relied on for urgent or emergency issues.

If your enquiry relates to an urgent issue requiring immediate attention, you should contact a suitable licensed local provider or emergency service directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will be published on this page. The date at the top of this page indicates when the policy was last updated.

Your continued use of this website following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact

If you have any questions about this Privacy Policy, or wish to request access, correction, or deletion of your personal information, contact us using the contact method provided on this website.

Contact us via the enquiry form →