Terms & Disclaimer

1. Nature of This Website

Liquid Waste Wollongong is an enquiry and referral service for liquid waste in Wollongong and the Illawarra.

This website is not operated by a direct service provider. We do not directly perform grease trap cleaning, septic tank pump-outs, liquid waste removal, or any related trade, technical, emergency, compliance, or professional services.

We do not employ technicians, operate service vehicles, hold trade licences for the work described on this website, or attend properties to perform the services described.

Our role is to receive enquiries from people seeking liquid waste services and, where appropriate, pass those enquiries to local operators who may be able to assist.

Submitting an enquiry through this website does not guarantee that a service will be arranged, that an operator will contact you, or that the service will be available in your area.

2. Enquiries and Third-Party Operators

When you submit an enquiry through this website, your details may be reviewed and passed to one or more local operators in or around Wollongong and the Illawarra for the purpose of responding to your enquiry.

This is disclosed in the consent statement on the enquiry form.

Any arrangement you make with a third-party operator is entirely between you and that operator.

We are not party to any agreement, contract, quote, booking, payment, transaction, advice, or service arrangement between you and an operator.

We accept no responsibility for the actions, pricing, quality of work, advice, availability, conduct, or omissions of any third-party operator.

3. No Guarantee of Response, Availability, or Service

We make no guarantee that:

• your enquiry will be responded to promptly or at all
• a suitable operator will be available for your job type, location, or timeframe
• services will be available in your specific area
• an operator will contact you
• an operator will provide a quote
• an operator will accept your job
• an operator will attend your property
• any service will be completed
• pricing received from an operator will match any indicative ranges on this website
• any response will occur within a particular timeframe

We encourage users with time-sensitive jobs to contact multiple suitable local providers directly rather than relying solely on this enquiry service.

4. Urgent and Emergency Issues

This website is not an emergency service.

If you are dealing with an urgent situation, active hazard, safety risk, property risk, health risk, environmental risk, or any issue requiring immediate attention, do not rely on this website alone.

For urgent issues, contact suitable licensed local providers or emergency services directly to ensure the problem is addressed as quickly as possible.

We accept no responsibility for any harm, loss, delay, damage, cost, or consequence arising from reliance on this website in an urgent or emergency situation.

5. General Information Only

The content on this website is provided for general informational purposes only.

This may include information about:

• service types
• warning signs
• common problems
• maintenance timing
• service processes
• pricing factors
• indicative cost ranges
• local service areas
• compliance considerations
• safety considerations
• questions to ask a provider

This information does not constitute professional advice of any kind, including legal, compliance, trade, technical, environmental, safety, engineering, plumbing, electrical, building, insurance, health, or financial advice.

You should not rely on the information on this website as a substitute for professional advice specific to your situation.

Always seek advice from a qualified and appropriately licensed professional where required.

6. Compliance, Licensing, and Regulatory Information

Any information on this website relating to compliance, approvals, licensing, regulations, council requirements, service records, documentation, standards, or legal obligations is provided as general background only.

Specific requirements depend on your location, property, business type, equipment, approval conditions, job type, operator, and applicable laws.

We make no representation that compliance information on this website is accurate, complete, current, or applicable to your specific circumstances.

For advice on your specific obligations, contact the relevant council, regulator, licensed operator, qualified consultant, or professional adviser directly.

7. Pricing Information

Any pricing figures or ranges on this website are indicative only and are based on general market conditions, publicly available information, or broad industry estimates.

They are not quotes, estimates, offers, guarantees, or fixed prices.

Actual pricing may depend on:

• service type
• job scope
• property type
• location
• access conditions
• urgency
• travel requirements
• operator availability
• job complexity
• materials
• labour
• equipment required
• disposal requirements
• compliance or documentation requirements
• provider rates
• GST and other charges

Always obtain a quote directly from the operator before agreeing to any work.

We accept no responsibility for any discrepancy between indicative pricing shown on this website and actual prices quoted or charged by operators.

8. Verification of Operators

We do not independently verify the licences, qualifications, insurance, approvals, credentials, availability, service quality, or suitability of any operator to whom we may refer enquiries.

It is your responsibility to verify that any operator you engage holds the appropriate licences, insurance, approvals, experience, and permissions required for the work.

Before proceeding, you should confirm directly with the operator:

• licences
• insurance
• qualifications
• approvals
• experience
• service scope
• pricing
• response time
• availability
• safety procedures
• documentation provided
• compliance with applicable laws and requirements
• suitability for your specific job

9. Third-Party Responsibility

Any operator who contacts you or provides services is an independent third party.

We are not responsible for:

• the acts or omissions of any operator
• operator advice
• operator pricing
• operator availability
• operator delays
• operator cancellations
• operator work quality
• operator conduct
• failure to attend
• property damage
• regulatory issues
• compliance failures
• injuries
• losses
• environmental incidents
• disputes
• payment issues
• representations made by the operator
• work performed or not performed by the operator

Any dispute arising from a service arranged with an operator is a matter between you and that operator directly.

You engage any operator at your own discretion and risk.

10. No Endorsement or Warranty

The passing of an enquiry to a particular operator does not constitute an endorsement, recommendation, certification, warranty, guarantee, or approval of that operator.

We make no representation as to the suitability, quality, pricing, conduct, availability, licence status, insurance status, or capability of any operator for your particular job.

11. Accuracy of Website Information

We aim to provide useful and reasonably accurate information, but we do not guarantee that all website content is complete, current, accurate, or suitable for your circumstances.

Service availability, regulations, council requirements, provider details, pricing, industry practices, and local conditions may change.

You should make your own enquiries before relying on information on this website.

12. Website Availability

We do not guarantee that this website, enquiry forms, hosting, emails, tracking systems, or related services will always be available, secure, uninterrupted, error-free, or free from viruses or other harmful components.

We may update, suspend, modify, or remove parts of the website at any time without notice.

13. Limitation of Liability

To the maximum extent permitted by law, Liquid Waste Wollongong excludes all liability for any loss, damage, cost, claim, expense, delay, inconvenience, injury, regulatory issue, business interruption, property damage, environmental issue, or other consequence arising from:

• use of this website
• inability to use this website
• reliance on website information
• submitting an enquiry
• failure to receive a response
• dealings with any third-party operator
• work performed or not performed by any operator
• pricing, advice, conduct, or representations made by any operator
• urgent issues not being addressed in time
• inaccuracies, omissions, or outdated information on this website
• technical issues, outages, or form submission failures

This includes direct, indirect, incidental, special, consequential, or economic loss, loss of profit, loss of data, loss of opportunity, damage to property, or business interruption.

Nothing in these terms excludes, restricts, or modifies any rights, guarantees, warranties, or remedies that cannot be excluded under applicable law, including the Australian Consumer Law.

14. No Fabricated Trust Claims

This website does not claim to be a direct service operator unless expressly stated.

This website does not claim to have a physical office, depot, or premises in Wollongong and the Illawarra unless expressly stated.

We do not publish fabricated reviews, testimonials, staff profiles, fleet details, licences, credentials, addresses, phone numbers, ABNs, certifications, service history, or other trust signals.

If operator-specific trust signals are added in the future, they should relate to a real operator or partner and should be verified before publication.

15. External Links

This website may contain links to external websites, councils, regulators, providers, or third-party resources.

These links are provided for convenience only.

We do not endorse, control, or accept responsibility for the content, accuracy, availability, privacy practices, or conduct of any external website.

Visiting an external website is at your own risk.

16. Changes to These Terms

We may update these Terms & Disclaimer from time to time.

The most current version will be available on this page. The date at the top of this page indicates when the terms were last updated.

Your continued use of this website following any update constitutes your acceptance of the revised terms.

17. Governing Law

These terms are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these terms or your use of this website are subject to the courts of New South Wales, Australia.